FREQUENTLY ASKED QUESTIONS
A personal concierge is simply someone who helps you get things done. At LIV FWD, we provide support for a wide array of tasks and responsibilities, a full list of which can be found here.
Virtually anything! And if we can’t help you with it, we’ll find someone who can (for example, we won’t clean your house, but we can absolutely find you a great cleaning service, coordinate their work, and be there to let them in on your behalf). The only exception to this rule is anything involving illicit or illegal behavior, and we reserve the right to refuse requests that make us uncomfortable in any way.
The sooner the better, but we do our best to be available on short-notice too. For most requests, 24 to 48 hours is more than enough.
We begin tracking time as soon as we get to the starting destination for your errand, and stop when it is completed. All prepaid packages will be kept secured in your name and balance updates will be provided after each hour/service is completed
We currently service Etobicoke, Ontario and surrounding areas such as Mississauga, Brampton, and Vaughan. That said, we occasionally take on clients outside of these areas. Please contact us if you’d like to know if we serve your area.
As far as you need us to – within reason. We regularly travel into/across Toronto, and also out towards the Hamilton area. As long as we can get there and back in a day, we’re up for a road trip! Trips outside the GTA are subject to extra fees, to be discussed at time of booking.
The assistance we provide typically falls into the following categories:
- Event coordination (decorating, vendor coordination, set-up, etc.)
- Planning and reservations (scheduling, research, vacation planning, booking trades, etc.)
- Household support (house sitting, relocation services, coordination of repairs and maintenance, etc.)
- Errand Services (groceries, dry-cleaning, meal delivery, etc.)
- Gifting (sourcing items, gift baskets, etc.)
You bet. For business, we can provide all the same services above as well as:
- Errand running for employees
- Arranging transportation
- Restaurant/hotel reservations
- Courier services
- Meeting/luncheon organization
- General office support
We accept payment via cash, e-transfer or major credit card.
All packages are paid up-front. You may begin to use your hours as soon as we have received your payment.
If you prefer hourly billing, you will receive an invoice upon completion of a task (or at the end of a set period of time – like a week or a month – if we’ve made such arrangements).
We take your privacy very seriously. Your information, the tasks we complete on your behalf, and any information we are privy to through our work for you will be treated with the utmost discretion and confidentiality.
You certainly can! Our gift certificates make a wonderful gift. You can purchase an entire package, or a handful of hours – it’s completely up to you. Please contact us if you’d like more information about giving our service as a gift.
You are responsible to pay for any additional charges including expenses, parking, mileage or other costs incurred above the hourly rate.
There are a few options, which we will discuss – and agree upon – before we get started. But in a nutshell, you can:
- Provide a pre-paid credit card
- Pay into your account, that I will debit from for expenses on an as-needed basis
- Request that I pay on your behalf, after which all expenses will be billed back to you. A service fee may be applied.
Our minimum is one hour, which applies whether you’re on a package or paying our hourly rate.
We are always looking to align ourselves with businesses that strive for excellence and provide second-to-none customer service. If you’re a business in one of the cities we serve and would like to become a preferred supplier, please send us an introduction via email, including the service(s) you offer.
If we feel you’d be a fit, we’ll be in touch from there regarding next steps.